Access the Tenant Portal via: 

https://smtenants.com/ (for Tenant access)

https://smtenants.com/ (for Accounting Manager access, using active directory)

1.      Enter Username and Password.

2.      Click Log in

Initial Login

On initial Login, following has to be performed:

·         Change initial Password.

·         Update Contact Information. Provide at least one valid email address for account verification.

·         Accept Terms and Conditions.

Email Account Verification

Upon updating Contact Information on Initial login, Tenant will receive an email for account verification. User has to click or visit the link provided in the email to verify the email account. Only verified email account will be able to view Files (SOA, OR and CM) inside the Tenant Portal.

Locked Account

User account will be temporily locked after 6th unsuccessful tries.

Temporary locked account may re-login to the Tenant Portal after 1 Hour.

Forgot Password

For Forgotten Password or Permanently Locked Account, user has to click on the Forgot Password link in the Login Page, and provide the following information:

·         Username

Terminated Account

Terminated Account will not be able to login to the Tenant Portal after the specified Validity Date.

View Statement of Account (SOA) 

1.      Login in to the Tenant Portal.

2.      Upon login, Statement of Account tab will be selected showing SOA listing within the last 24 month period.                   

 

Under SOA tab:

·         Click the Statement Date to view SOA in PDF view.
 

Under Download column:

·         Click PDF icon to view SOA in PDF view.

·         Click Excel icon to view SOA in Excel view.

How to print OR (original copy)

1.      Access Tenant Portal URL

2.      Login using a valid Tenant username and password

3.      Click Official Receipt tab

4.      Click Receipt Date to preview the file

5.      In Print preview window, click on Print button.

6.      Click Cancel button to close preview box

7.      Back in Official Receipt tab.

8.      Original copy is Printed.

How to print OR (reprint)

1.      Access Tenant Portal URL

2.      Login using a valid Tenant username and password

3.      Click Official Receipt tab

5.      In View column, click Receipt Date to preview the file

6.      In print dialog click print button. Reprint have unlimited print function.

How to print CM (original copy)

1.      Access Tenant Portal URL

2.      Login using a valid Tenant username and password

3.      Click Credit Memo tab

4.      In View column, click CM Date to preview the file

5.      In Print preview window, click on Print Button

6.      Click Cancel button to close preview box

7.      Back in Credit Memo tab

8.      Original copy is Printed.

How to print CM (reprint)

1.      Access Tenant Portal URL

2.      Login using a valid Tenant username and password

3.      Click Credit Memo tab

5.      In View column, click CM Date to preview the file

6.      In print dialog click print button. Reprint have unlimited print function. 

Archive

1.      Login in to the Tenant Portal.

2.      Upon login, Statement of Account tab will be selected.

3.      Slide Archive button,to view SOA, OR and CM listing within 25 to 36 month period.

4.       Click My Statement of Account to view Archived Statement of Accounts.

 

Under View column:

·         Click Statement Date to view SOA in PDF view.
 

Under Download column:

·         Click PDF icon to view SOA in PDF view.

·         Click Excel icon to view SOA in Excel view.


5.       Click My Official Receipt  to view Archived Official Receipts.

Under Official Receipt Tab

·         Click Receipt Date to view SOA in PDF view.

How to use PDF CM Completeness Check report

1.      Access Tenant Portal URL

2.      Login using a valid Accounting manager username and password

3.      Click Reports tab

4.      Click Completeness check, choose Credit Memo tab.\

5.      Click inside From and To fields, date picker is shown, select a valid date range.

       Optional seach fields;

a.     Customer number

b.     Customer name

c.     Branch

d.     Location

6.      Click Search button.  Results are shown.

7.      Click Reset button to clear search fields.

8.      Click XLS button to export results in MS Excel file.

How to use OR Tenant view and print log report

1.      Access Tenant Portal URL

2.      Login using a valid Accounting manager username and password

3.      Click Reports tab

4.      Click Tenants Log Report/View and Download Logs Report

5.      Click inside From and To fields, date picker is shown, select a valid date range.

       Optional seach fields;

a.     Customer account

b.     Customer name

c.     Branch

d.     Location

6.      Click Search button.  Results are shown.

7.      Click Reset button to clear search fields.

8.      Click XLS button to export results in MS Excel file.

How to use CM Tenant view and print log report

1.      Access Tenant Portal URL

2.      Login using a valid Accounting manager username and password

3.      Click Reports tab

4.      Click CM view and Tenants/View and Downloads logs report

5.      Click inside From and To fields, date picker is shown, select a valid date range.

       Optional seach fields;

a.     Customer account

b.     Customer name

c.     Branch

d.     Location

6.      Click Search button.  Results are shown.

7.      Click Reset button to clear search fields.

8.      Click XLS button to export results in MS Excel file.

Account Information 

1.      Login in to the Tenant Portal.

2.      Click My Account

3.      Account Information tab will open where Contact Information and Password can be updated.

How to update Contact Information:

1.      At least one (1) contact information with valid email address must be specified.

2.      Click Confirm.

How to update Password:

1.      Enter Current Password.

2.      Enter new password in Password field.

3.      Re-enter new password in Confirm Password field.

4.      Click Confirm.

How to Delegate Access: 

1.      Login in to the Tenant Portal.

2.      Click My Account, select Delegate Access.

3.      Select Branch and Location of Account to delegate access with.

4.      Click Confirm.

Email notification will be sent to the selected Branch-Location.

Upon Approval of the delegated access, Branch-Location will be listed under Current Delegates.

How to Revoke Delegated Access: 

1.      Login in to the Tenant Portal.

2.      Click My Account, select Access Delegation.

3.      Under Current Delegates, click Revoke next to the account to revoke.

4.      Selected account will be removed from the Current Delegates list.

How to Approve Delegated Access:

1.      Login in to the Tenant Portal.

2.      Click My Account, select Delegate Access.

3.      Select Pending Delegators to list all access delegation pending for approval.

4.      Click Approve next to the account to approve.

5.      Selected account will be removed from the Pending Delegators list and will be added under Approved Delegators list.

How to view SOA of Delegated Access:

1.      Login in to the Tenant Portal.

2.      Upon login, SOA listing screen including SOA of delegated access will be displayed.

3.      Click Branch-Location of the account to view SOA of delegated access.

How to view OR of Delegated Access:

1.      Login in to the Tenant Portal.

2.      Upon login, SOA listing screen will be displayed.

3.      Click Official Receipt tab to display own OR including OR of delegated accounts.

4.      Click Branch-Location of the account to view OR of delegated access.